Environmentally conscious consumers have influenced many industries, from building and construction to restaurants. From increased use of eco-friendly and recycled packaging materials to greener shipping options with smaller carbon footprints to smarter packing practices, consumers are starting to demand sustainability when it comes to last-mile parcel delivery. Increasingly, they will hold retailers and eMerchants to higher “sustainability experience” standards.
Omnichannel shipping is one of the most talked-about topics in today’s retail and eCommerce logistics world. We know we’ve talked about omnichannel shipping a lot. And with good reason.
eCommerce sales are booming. In 2020, eMarketer predicts eCommerce sales worldwide will surpass $4 trillion and total more than 16 percent of all retail sales. This has led to businesses having to focus on how to handle the growing number of orders so they can manage both customer expectations and costs when shipping all the parcels containing those orders.
There was a time when someone might send a package once or twice a year at most. While that is still the case for some, for a growing number of people, shipping packages is becoming an almost everyday occurrence. Some are returning goods bought online or some are selling items on a growing number of online marketplaces that specialize in C2C sales of crafts, art, clothing, grandma’s rare china, and other material that helps people put a bit of extra cash in their bank accounts.
The problem occurs when these personal shipping items are shipped on company time — or worse, the company dollar.
Charge an iPod with an onion? Fake. A photograph shows Prince Harry and Meghan Markle in front of their new RV camper. False. Disney’s Goofy character is actually a cow. Not even close.
It is easy to believe that if something is on the internet or if everyone is saying it on the Internet, then that information is true. However, while it is easy enough to click over to Snopes to find out that Goofy is a dog, it is much harder to get the lowdown on shipping dangerous goods.
The world is shrinking. The internet has brought consumers and products closer than ever, regardless of how many miles separate them. And it’s expected that global eCommerce will approach $5 trillion by 2021. With that kind of growth, it only makes sense that retailers and eCommerce players are expanding into global markets to get their fair share. And even those that haven’t, have plans to do so in the future.
According to the Visa Global Merchant eCommerce Study, 66 percent of businesses that sell online are already selling cross-border, accounting for almost 31 percent of their revenue. Additionally, cross-border eCommerce is not about to slow down, with 66 percent of businesses not currently selling internationally planning to do so soon.
As the recent holiday season proved, consumers are shopping online more than ever. In fact, according to Mastercard SpendingPulse™, holiday retail sales increased 3.4 percent while online sales grew a robust 18.8 percent compared to 2018.
This growth of eCommerce has driven global parcel shipping volume to an all-time high as package volume hit 2.75 billion over the peak holiday season, well above the projected 2.45 billion. And more of those packages are crossing borders and having to clear customs.
As the new decade begins, it is a great time to look back while we continue to move ahead. 2019 was a busy year in parcel shipping with a number of trends worth noting.
Global parcel volume reached 87 billion in 2018, up from 74 billion parcels in 2017, and is expected to reach 200 billion by 2025, according to Pitney Bowes. In fact, the largest internet retailer alone delivered 3.5 billion packages globally through its in-house carrier service in 2019. But it was also a busy time for shippers faced with new challenges as they work to deliver more packages to more customers from more places.
Aunt Alice’s sweater, you thought she’d love. Bobby’s baseball glove that would have fit two years ago. Your best friend who never likes anything. Everyone has people in their life that are difficult to buy for.
There was a time when returning items was not only an insult, it was a chore. Yankee Swaps were built on last holiday’s unwanted gifts. However, times have changed and not only have post-holiday returns lost their stigma, they are expected and are an important buying decision factor. This has left retailers not only scrambling to get items delivered during the holiday shopping rush but anticipating a record number of returns as well.
From cranberry sauce to pumpkin pie, to spending time with family and friends, Thanksgiving in the United States is about tradition. Last year, we started what we hope to be a tradition of sharing what we are thankful for here at Pierbridge with our readers, customers, and partners.
At Pierbridge, we have had a lot to be thankful for this year. As we in the U.S. get ready this week to spend time with friends and family to give thanks for what we have received the past year in our personal lives [and eat that pumpkin pie], here are some of the things for which we, as a company, are thankful.
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