How is your progress on the road to delivery excellence and quest for the ‘perfect order’?

Today’s shippers face high customer expectations in an increasingly complex and challenging shipping environment. Customers expect low-cost and on-time deliveries that are sustainable, trackable, and returnable. Carrier capacity has wildly fluctuated while eCommerce revenue and parcel volumes continue to increase with some ebbs and flows in demand. But even with a potential softening of the economy on the horizon, shipping costs continue to rise.

These conditions make it increasingly difficult for shippers to meet expectations, make and keep delivery promises, and increase order through-put while preserving margins. As a result, shippers are implementing decentralized, omnichannel fulfillment strategies and diversifying their final mile carrier networks to ship from inventory sources closer to their customers.

Whether it’s B2B or B2C shipments, final-mile delivery is on the front-line of the customer experience and business success. Unhappy customers translate into lost revenue and decreased order margins. Inefficient shipping processes and poor shipment decisions lead to over investment in people, places, and processes, eroded order margins, and decreased profitability.

On the road to delivery excellence and quest for the ‘perfect order’, an organization’s final-mile delivery practice will mature over time.

  • From isolated to integrated to automated

  • From single carrier, mode, and fulfillment location to multi-carrier, multi-modal, and multi-location

  • From decisions made by tribal knowledge to system knowledge to predictive intelligence

Adapting broader supply chain maturity models to final-mile delivery allows shippers to comfortably scale shipping, survive and thrive through market, labor, and capacity uncertainties, and drive efficiency and profitability in their fulfillment practices to the delight of their customers and stakeholders.

What you will learn:

  • What are the five stages on the final-mile maturity curve and how do you stack up against them

  • How to overcome the common constraints between maturity stages to progressively evolve and improve as you grow

  • The thinking, practices, systems, and KPIs to put in place for each maturity stage

Ideal for:

  • 3PLs, retailers, and manufacturers who added eCommerce fulfillment during the pandemic and are looking to grow and perfect D2C fulfillment operations

  • Online sellers who want to increase revenue while maintaining margins as they expand into additional channels and markets, and improve customer delivery experiences

  • Mature shippers looking to unlock more profitable customer value to increase market share and open growth opportunities



Mark Picarello, Managing Director at Pierbridge
Bob Malley, CEO at Sendflex Technology

Hosted by Bob Bowman, Editor-in-Chief, Supply Chain Brain