Avoid The Boomerang Effect of eCommerce Sales and Turn Returns into a Positive

Posted on December 12, 2017
Boomerang Returns

eCommerce returns are a pain, but something all online retailers must deal with.  Returns are about making the best of an unpleasant situation because in reality a return is, at best, a lost sale.  At worst, a return is a lost customer, or even a lost potential customer.  Shopping cart abandonment due to an unfavorable returns policy is a huge problem for the industry – 77% according to Listrak.

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Scott Moore joins Pierbridge as VP Marketing

Posted on December 10, 2017
Pierbridge VP Marketing Scott Moore

Pierbridge announced today the appointment of Scott Moore as VP Marketing. 

 Moore is a marketing executive with vision and many years of experience building world-class digital marketing practices and technologies that drive brand awareness, competitive differentiation, and lead generation.

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Healthcare Logistics: How Parcel TMS Technology Can Help Facilitate Critical Care Deliveries

Posted on December 04, 2017
Healthcare Logistics

Today, the parcel TMS industry tends to focus on automating eCommerce logistics processes, because that’s where the growth is.  But increasingly, the healthcare industry is going through its own logistics transformation, with more frequent and smaller shipments going to and from consumers, including patients and doctors.  To automate these processes, parcel TMS vendors are automating shipping processes in the warehouse, while also facilitating alternative delivery options.

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You Can’t Afford to Guesstimate Shipping Costs

Posted on November 27, 2017

With eCommerce driving more parcel service choices, routing and rating calculations have become inherently more complex. The result is that shippers are forced to “guesstimate” shipping costs in sales, order entry, shopping carts, purchasing, and fulfillment, leaving a widening gap between what shippers expect to pay vs. what they are actually invoiced by their carriers. Closing this gap is a real challenge.  

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To Paraphrase James Carville, “It’s Shipping Costs, Stupid!”

Posted on November 20, 2017

In 2016, eCommerce in the U.S. grew 15% to $395b. During the same period, parcel spend grew 10% in the U.S., according to the Council of Supply Chain Management Professionals (CSCMP). LTL only grew by .5%, which reflects the continued shift to smaller more frequent shipments. eCommerce and parcel shipping are in lockstep and their pace is quickening.  But with Amazon establishing free shipping as the new normal (now for premium services like same-day and Sunday delivery), eCommerce businesses are scrambling to protect their margins, even as the market continues to heat up.

With Amazon’s shipping costs running at around 12% of sales, logistics professionals are starting to look at how they can reduce shipping costs as a percentage of revenue.  It’s now a critical issue. 

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LTL Space-Based Rating: Are You Ready?

Posted on November 13, 2017

The trend that’s seen the small parcel market move towards DIM-based pricing is starting to happen with LTL shipping. And, with many of the major LTL carriers moving in this direction already, it seems the industry has reached a tipping point. It’s a matter of when, not if, a space-based model for LTL pricing is the norm.

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This Year’s Parcel Carrier Rate Increases Will Exceed the Rate of Inflation. Again.

Posted on November 06, 2017

It’s that time of year again when parcel carriers make General Rate Increases (GRI) announcements.  And again, rates will increase at double the inflation rate, which in the U.S. is running at around 2.2%.   Both UPS and FedEx announced ‘average’ general rate increases of 4.9%, while the USPS increased rates by 3.9%.

But, as most shippers understand by now, GRIs represent average increases, which are not necessarily indicative of what shippers will actually pay.  The impact of the rate changes will differ based on service, zones, weights, volumes, and other details of the individual company’s contracts (like surcharges).   So to say everyone will realize a flat 4.9% increase in costs is not accurate, and may even be optimistic. 

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